Privacy Policy

1. Introduction

Welcome to ouman. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including embroidery, textile printing, and branding services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, physical address, company details, and payment information.
• Design Information: Logos, artwork, branding materials, and other design files you provide for our services.
• Technical Information: IP address, browser type, operating system, and usage data when you visit our website.
• Communication Information: Records of our correspondence with you, including emails and messages.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our embroidery, textile printing, and branding services
• To process your orders and transactions
• To communicate with you about your orders, our services, and promotional offers
• To customize designs according to your specifications
• To comply with legal obligations and protect our rights
• To analyze and improve our website and services

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our business and providing services to you
• When required by law or to respond to legal process
• To protect the rights, property, or safety of ouman, our customers, or others
• In connection with a merger, acquisition, or sale of all or a portion of our assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to the processing of your personal information
• Request deletion of your personal information
• Lodge a complaint with the Information Regulator

8. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: