Terms and Conditions

Last Updated: 25/02/2026

1. Introduction

Welcome to ouman ("we," "our," or "us"). These Terms and Conditions govern your use of our embroidery, textile printing, and branding services. By placing an order with ouman, you agree to be bound by these terms.

ouman is a devision of Flagship Cafe Holdings (Pty) Ltd with company registration 2022/269534/07

2. Services

ouman specializes in:

• Embroidery services
• Textile printing
• Branding and corporate identity solutions
• Custom design services

3. Order Process

All orders require:

• Written confirmation via email or official order form
• Approval of artwork and design proofs
• Deposit payment as specified in the quotation

4. Pricing and Payment

All prices are quoted in Rands ZAR and exclude applicable taxes unless stated otherwise.

• Deposit: 50% required to commence production
• Balance: Due upon completion before delivery
• Payment methods: EFT, Card
• Late payments may incur interest charges of 1.5% per month
• Items not collected within 7 days of completion will incure a storage fee of 1.5% of the invoiced amount per month

5. Artwork and Intellectual Property

Customers warrant that all artwork, logos, and designs provided:

• Are owned by the customer or properly licensed
• Do not infringe on any third-party rights
• May be used by ouman for production purposes

ouman retains the right to refuse production of any content deemed inappropriate or infringing.

6. Production and Turnaround

Production timelines:

• Standard turnaround: 2 business days from artwork approval and item delivery.
• Rush services available at additional cost
• Timelines are estimates and may be effected due to larger order or capacity constraints. We will communicate delivery date to clients before order based on the complexity and capacity
• Delays may occur due to artwork revisions, material availability, or unforeseen circumstances

7. Quality and Approval

Customers are responsible for:

• Reviewing and approving all digital proofs
• Providing specific color matching requirements
• Specifying exact placement and sizing requirements

Once approved, changes cannot be made without additional charges.

8. Returns and Refunds

Customers are responsible for reviewing and approving all digital proofs. Once approved, the proof serves as the definitive guide for production.

Production Tolerances: Due to the nature of our production processes, the following are considered acceptable tolerances and do not constitute defective workmanship:

• Color Variation: We strive for color accuracy but cannot guarantee an exact match to Pantone references, digital proofs, or supplied samples. Variations of up to 10% in hue, saturation, or brightness are considered acceptable due to differences in material absorbency, thread dye lots, and lighting conditions.
• Placement Variation: The placement of designs (e.g., on left chest, back, or sleeve) may vary by up to 5mm (1/4 inch) from the position specified in the approved proof. This accounts for the manual handling of garments during the setup and production process.

Claims for defects must be made in writing within 7 days of receipt and must provide clear photographic evidence demonstrating a variance beyond these stated tolerances.

9. Cancellation Policy

Cancellation terms:

• Before production: Full refund of deposit less cost of order-specific supplies we may have ordered.
• During production: Deposit forfeited, additional costs may apply based on items completed, cost of materials ordered specific to your order that we do not use in the normal course of our business.
• After production: Full payment required

10. Liability

ouman's liability is limited to the value of the order. We are not liable for:

• Consequential or indirect damages
• Loss of profits or business opportunities
• Third-party claims arising from provided artwork

11. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or supply chain disruptions.

12. Changes to Terms

ouman reserves the right to modify these terms at any time. Current terms will always be available on our website and will apply to all future orders.

13. Governing Law and Dispute Resolution

13.1 Governing Law: These Terms and Conditions, and any dispute arising from them, shall be governed by and construed in accordance with the laws of the Republic of South Africa.

13.2 Informal Resolution: The Parties agree that before either initiates any formal legal proceedings, they will first attempt to resolve any dispute informally. The complaining party shall provide written notice to the other party detailing the nature of the dispute. The Parties will then have a period of thirty (30) days to negotiate in good faith to resolve the matter.

13.3 Mediation: If the dispute is not resolved through informal negotiations within the 30-day period, the Parties agree to refer the dispute to mediation by a mutually agreed-upon, accredited mediator in Cape Town, Western Cape. The costs of mediation shall be shared equally by the Parties.

13.4 Legal Proceedings: Should the dispute not be resolved through mediation, either party shall be entitled to pursue their legal remedies in the High Court of South Africa, Western Cape Division, which shall have exclusive jurisdiction.