Shipping & Delivery Policy

This policy outlines our approach to shipping, delivery, and handling of your valued goods.

Delivery Areas & Methods

• Greater Cape Town Area: We process collections and deliveries within the greater Cape Town area using our own vehicles when we can, otherwise we will make use of a reputable courier service.
• Other Regions: For areas outside of 50km radius of Strand, Western Cape. (our delivery zone), we work with our preferred third-party courier partners.

Delivery Fees

• We offer discounted delivery and collection fees for all orders.
• Free collection and delivery is available on qualifying orders as presented on our website.
• Specific delivery fees will be communicated during the quotation process.
• Clients are welcome to arrange their own collection and delivery.

Delivery Timeframes

• While we strive to meet estimated delivery timelines, ouman is not responsible for collection and delivery timeframes when using third-party courier services.
• We work exclusively with preferred suppliers who have proven reliable and efficient in their service delivery.
• For deliveries using our own vehicles within Cape Town, we will provide estimated timeframes which we endeavor to meet.

Insurance & Liability

• Standard courier insurance covers items up to approximately R1000.
• Additional insurance coverage is available for higher value items, but must be requested and arranged prior to shipping.
• Additional insurance coverage will incur extra fees, which will be communicated and agreed upon before processing your order.
• Clients are responsible for declaring high-value items requiring additional insurance coverage.

Handling of Client Goods

• We take utmost care in handling all client goods throughout our production and delivery process.
• Clients are encouraged to inform us of any special handling requirements for their items.
• ouman maintains appropriate quality control measures during the branding process to ensure your items are treated with care.
• We recommend that clients ensure items are clean and in good condition before submitting them for branding.

Order Processing

• Production timelines begin once all artwork is approved and deposits are received.
• Delivery will be scheduled upon completion of your order.
• We will notify you when your order is ready for collection or dispatch.

Returns & Damages

• We are not liable for damages that occurs during transit beyond the insurance coverage limits.

This policy is subject to change without notice. Last updated: 24/02/2026